At Rana, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you visit our website or use our services. By using our site and services, you agree to the terms of this policy.
We collect various types of information to provide and improve our services to you:
Personal Information: This includes your name, email address, phone number, physical address, and any other information you provide when you contact us, request a callback, or use our services.
Payment Information: If you make a purchase or book a service, we may collect payment details such as credit card numbers, billing addresses, and other necessary payment information.
Technical Information: We collect information related to your interaction with our website, including IP addresses, browser type, operating system, and browsing behavior. This helps us improve user experience and website functionality.
Cookies and Tracking Technologies: Our website uses cookies and similar tracking technologies to enhance your experience and collect information about your browsing activities. You can control cookies through your browser settings.
We use the information we collect for various purposes, including:
Providing Services: To process your requests, complete transactions, and provide the services you’ve requested, such as visa acquisition, car rentals, and travel arrangements.
Customer Support: To respond to your inquiries, provide assistance, and improve our customer service.
Personalization: To tailor our services, offers, and website content to your preferences.
Marketing and Communications: To send you promotional materials, newsletters, and updates about our services. You can opt out of these communications at any time.
Improving Our Services: To analyze usage patterns, improve our website functionality, and develop new services and features.
Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to protect our rights and the rights of our users.
We take the security of your personal information seriously and implement a variety of security measures to safeguard it:
Encryption: We use industry-standard encryption technologies to protect sensitive information transmitted online, such as payment details.
Access Control: Personal information is only accessible to authorized personnel who need it to perform their job functions.
Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
Regular Audits: We regularly review our security practices and protocols to ensure your information remains protected.
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following situations:
Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, IT support, and travel partners. These providers are contractually obligated to protect your information and use it only for the purposes specified by us.
Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or if we believe such action is necessary to protect our rights, the safety of our users, or to comply with legal obligations.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you of any such change and outline your choices regarding your information.
You have the following rights regarding your personal information:
Access: You can request access to the personal information we hold about you and ask how we use it.
Correction: You can request correction of any inaccurate or incomplete personal information.
Deletion: You can request the deletion of your personal information, subject to certain legal obligations.
Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions included in our emails or by contacting us directly.
Cookies: You can control the use of cookies through your browser settings.
Our website may contain links to third-party websites. These websites have their own privacy policies, and we do not accept any responsibility or liability for their practices. We encourage you to review their privacy policies before providing any personal information.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we will notify you of significant changes. Your continued use of our website and services after the changes have been made will constitute your acceptance of the updated policy.
If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us: